Refund policy

Returns and exchanges

We do not accept returns or exchanges for reasons of customer convenience. Returns or exchanges due to the item not matching your expectations, not liking the scent or feel, ordering mistakes or similar reasons cannot be accepted, even if the item is unopened and unused. Please check the item details and size carefully before ordering.

Defective or incorrect items

If an item arrives damaged, soiled or defective, or if you receive an item different from your order, please contact us at the address below within 7 days of receiving the item. After confirming, we will exchange or refund it at our expense (a refund will be issued if the item is out of stock).

• When contacting us, please send your order number and photos showing the condition of the item.
• Items received 8 or more days ago, and items scratched or soiled after delivery, are not eligible.
• We will explain how to return the item after you contact us. Items returned without prior contact cannot be accepted.

Refunds

When a refund is made for a defective or incorrect item, we will refund to your original payment method after checking the item. Depending on processing by your card company or other provider, it may take some time to be reflected.

Contact

Email: remente.onlinestore@gmail.com
Phone: 050-8883-0012 (weekdays 10:00–17:00)