Shopping Guide
Thank you for shopping at the REMENTE online store. Please read the following guide before placing your order.
1. Payment
The following payment methods are available.
- Credit cards (Visa, Mastercard, American Express, JCB)
- Mobile payments and others (Apple Pay, Google Pay)
Pay later (Paidy)
A pay-later payment method you can use with just an email address and mobile phone number, even without a credit card.
How it works
- Select "Pay later (Paidy)" at checkout.
- Enter your email address and mobile phone number, and confirm with the verification code.
- Once your order is confirmed, we arrange shipping as usual.
- Payments are combined into the following month and can be paid by the 27th of that month at a convenience store, by bank transfer or by account transfer.
* If you have completed identity verification in the Paidy app, you may be able to choose installment payments. Please check availability, number of installments and conditions on the Paidy screen at checkout.
2. Shipping and shipping fees
■ Shipping fees
| Destination | Under 3,980 yen (tax incl.) | 3,980 yen or more (tax incl.) |
|---|---|---|
| Honshu, Shikoku, Kyushu, etc. (excluding Hokkaido and Okinawa) | 880 yen | Free shipping |
| Hokkaido | 1,320 yen | 440 yen |
| Okinawa | 880 yen | 440 yen |
* The amount is based on the product total after discounts (tax included). In-store pickup is free.
■ Preferred delivery date and time
- You can specify a date within 2–5 business days from your order date. Please select your preferred date and time on the cart page.
- If no date is specified, we will arrange the earliest delivery; if no time is specified, we will arrange morning delivery.
- * Date specification is not available for Okinawa Prefecture and some areas. In that case, your order will be shipped as soon as possible.
■ Shipping schedule
- Orders are shipped within 1–3 business days after confirmation.
- * We do not ship on Saturdays, Sundays or public holidays.
- * Delivery may take 5–8 days due to weather, traffic conditions, or areas where air freight is unavailable (switched to ground transport).
3. In-store pickup
You can pick up your items at REMENTE and RETRÉ salons. At checkout, choose "In-store pickup" as the shipping method and select the salon where you will pick it up.
■ Pickup locations
- REMENTE Yokkaichi
- REMENTE Matsusaka
- RETRÉ -HAIR MAINTENANCE- Soyora Tsu Sakurabashi
- Shipping fee: Free
- Estimated handover: Delivered to your chosen salon within 1–3 business days after ordering (varies by salon and stock; we will contact you when it is ready).
- How to pick up: Please visit during the salon's business hours.
- Holding period: 7 days after the item arrives. Orders not picked up within this period will be canceled automatically.
4. Returns and exchanges
We do not accept returns or exchanges for reasons of customer convenience. Returns or exchanges due to the item not matching your expectations, not liking the scent or feel, ordering mistakes or similar reasons cannot be accepted, even if the item is unopened and unused. Please check the item details and size carefully before ordering.
■ Defective or incorrect items
- If an item arrives damaged, soiled or defective, or if you receive an item different from your order, please contact us within 7 days of receiving the item. We will exchange or refund it at our expense (a refund will be issued if the item is out of stock).
- When contacting us, please send your order number and photos showing the condition of the item.
- We will explain how to return the item after you contact us. Items returned without prior contact cannot be accepted.
■ Contact
Email: remente.onlinestore@gmail.com
Phone: 050-8883-0012 (weekdays 10:00–17:00)